HP DaaS: Virtual IT Services Support
Overview
Designed IT workflow support SaaS web app to leverage IT specialists’ virtual devices support workflow with the paired hardware component for HP
I worked with HP’s product team to design a cloud-based SaaS web app solution with combined manufactured hardware to leverage IT specialists’ service support experience with their customers. By communicating with PMs and business stakeholders to identify and prioritize problem specs, UX goals, and design deliverables within the Sprint framework, we proposed wireframes and user flows with solution features designed based on design system patterns and development feasibilities.
Role
Product Design,
UX Design
Tools
Figma,
Miro
Team
Product Manager,
DevOps Team,
Industrial Engineers
Problem
Since pandemic, IT specialists have struggled to provide support service to help work from home employees troubleshoot their work devices
By understanding requirements and expectations for each use case, I built flow diagrams and wireframes to facilitate solution improvements and align with best practices of utilizing existing design system components. Product users include IT specialists with different authorities and end customers.
Solution
An IT services support portal to help IT specialists remotely connect and operate to diagnose end users devices with zero physical touch
Contributions
Create mutual task flow solutions for various user scenarios
By understanding requirements and expectations for each use case, I built flow diagrams and wireframes to facilitate solution improvements and align with best practices of utilizing existing design system components. Product users include IT specialists with different authorities and end customers.
Ensure deliverables match with development results
Since the product is data-heavy and each use case might interact differently with designed features, I provide detailed documentation for the developer team to ensure the implemented results match design deliverables. The guidance also helps us drive design consistency and collaboration efficiency within cross-functional teams.
